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Licensing Act Advice From Hampshire Constabulary

The advice below will assist you in operating your premises in a way which is compliant with the Licensing Act 2003 and remains supportive of the licensing objectives:

Premises Licence Summary

This should be placed in a position within the premises where customers are able to see it clearly. It is a requirement of the Licensing Act 2003 to have this placed on the premises and is an offence not to do so.

If you are missing a copy you can contact and they will advise how to obtain a new one.

Full Premises Licence

This is the licence with all your conditions on. It details what you are required to have in place at the premises in law. Failing to be able to show this to a council officer or Police officer on request is an offence under the Licensing Act 2003. Failing to adhere to the conditions on the licence is also an offence under the Licensing Act 2003. Again contact council licensing if you are missing a copy. If you have any issues with complying with the conditions then please contact us at the earliest opportunity and we can discuss this with you.

Age Verification Policy

The Licensing Act 2003 specifies that every licensed premises have an age verification policy. This means that every premises needs a process by way they check the age of someone before serving them alcohol. As such we strongly advise the operation of a Challenge 25 age verification policy. This means that anyone who attends the premises and appears under the age of 25 must be asked for a valid form of ID. This can be a valid driving licence, valid passport with hologram, military ID with date of birth or pass card. If the person cannot provide a valid form of ID then the person is refused service. This is a national standard and has been very successful in preventing sales to under age people across the country and Portsmouth.

Fill out this form to set up your own AVP: Age Verification Policy

Authorisation to sell alcohol

The Licensing Act 2003 specifies that every sale of alcohol must be authorised by the Designated Premises Supervisor or a Personal Licence Holder. Whilst I appreciate that you have probably verbally authorised your staff to sell alcohol. However having this documented and signed by the DPS will show that staff have been authorised and is a good piece of due diligence.

Use this form to record that you have authorised your staff to sell alcohol: Authorisation to sell alcohol

Licensing Visit Checklist

Guide to what Police and council licensing will look for when visiting as a minimum standard.

Download the checklist: Licensing visit checklist

Training Documentation

Here's a simple introductory presentation suitable for training new staff or as a refresher:
Bar staff basic training

Training is critical in ensuring that your staff do not put your licence at risk by doing silly things such as selling alcohol to persons under the age of 18, serving drunk persons.

If you do train your staff currently but have no documentation to show what you have trained them with, this can cause you problems should staff make a mistake if it’s not documented. Having this documentation in place proves you have trained staff and is a great piece of due diligence. We strongly advise that you re train staff every 6 months as a minimum to ensure that they remember what is expected of them.

You should also ensure refusals are logged to make sure you run a premises compliant with the law.

Refusals logs

Having a refusals log is a great way of showing that your staff refuse sales of alcohol to persons who should not be served. This can be used as evidence to support yourselves should there be complaints of sales of alcohol to children or drunks. This is something that is vital in showing good work performed at your premises.

Use this form to create a log: Refusals Log.

SIA guidance

Guidance on role of SIA powers and procedures: SIA guidance


We strongly advise that CCTV is used at premises. Is always fully operational and there is always someone on site who can burn a copy off for Police or Council Officers on request. Our advice is to ensure that other staff members are trained in its use and that some spare CDs/Data sticks are kept to one side to burn off a copy should an incident occur at the premises or should you be required to provide CCTV to assist an investigation outside the premises.

Challenge 25 Signage

Display a Challenge 25 Poster somewhere prominent behind the bar. This will show customers your Age Verification Policy and will also potentially diffuse issues when customers become irate at being asked for Identifications.

Download a poster here:
Challenge 25 poster 'Lucky to look under 25'
New Challenge 25 poster 'Be prepared to present proof'

We strongly advise that the following items are kept in a marked folder behind the bar. This will enable officers to see quickly what measures you have in place and ensure that any documents can be easily accessed:

Op Babyface

It is an offence for an individual aged under 18 to buy or attempt to buy alcohol, but this does not stop young people attempting to do so.

The sale of alcohol to an individual aged under 18 is also an offence that can have serious consequences for the premises involved.

This has led to industry initiatives such as Challenge 25 and Think 21, which have resulted in it being much more difficult for young people to buy alcohol, simply because they look older than they are.

In response to these initiatives, some under 18s have resorted to obtaining fake ID from the internet or borrowing ID from older siblings or friends with the intention of using it to buy alcohol.

The Hampshire licensing & alcohol harm reduction team has a specific objective to tackle alcohol related offences, and ensure that licensed premises are complying with the relevant legalisation.

This operation will directly support the Home Office stance in relation to Fake, Altered and Borrowed (FAB) ID, and runs in line with both Hampshire Constabulary’s and Southampton's divisional strategies. (To protect vulnerable people, to prevent and investigate crime and disorder and to tackle Child Sexual Exploitation)

The Licensing Act 2003 has a mandatory condition for premises selling or supplying alcohol that states that:

Individuals who appear to the responsible person to be under 18 years of age to produce on request, before being served alcohol, identification bearing their photograph, date of birth and either-

Wave training

To provide those working in the licensed industry with an awareness of vulnerability and their responsibilities towards people visiting their premises.

Download the Wave Training Powerpoint presentation

Additional public display posters

'Ask for Clive' discrimination abuse protection

'A night to remember - be safe, be certain' drunken sex awareness

'When does drunken become rape' awareness poster